FT Member Experience Representative Work From Home
Fuzzy
Remote
representative
work from home
customer service
remote
sales
billing
communication
modes
listening
crm
interaction
January 31, 2023
Fuzzy
Exeter, New Hampshire
[Customer Service / Remote] - Anywhere in U.S.
/ Competitive Pay - As a Member Experience Rep you'll:
Handle all incoming service, sales and billing related inquiries via chat, phone and other omni channel communication modes; Work tickets from oldest to newest and follow up with customers, as necessary; Guide visitors to the appropriate resources in the most efficient manner if additional expertise is needed; Maintain composure with escalated or difficult customers, utilizing active listening and de-escalation strategies; Document all interactions in the CRM system, including updating contact information and notes for each interaction.
Hiring Fast >>
/ Competitive Pay - As a Member Experience Rep you'll:
Handle all incoming service, sales and billing related inquiries via chat, phone and other omni channel communication modes; Work tickets from oldest to newest and follow up with customers, as necessary; Guide visitors to the appropriate resources in the most efficient manner if additional expertise is needed; Maintain composure with escalated or difficult customers, utilizing active listening and de-escalation strategies; Document all interactions in the CRM system, including updating contact information and notes for each interaction.
Hiring Fast >>
Report this job
Similar jobs near me
Related articles
- The Affordable Care Act: A Comprehensive Guide to Healthcare Reform in the United States
- A Day in the Life of a Warehouse Worker
- Navigating the Job Market: Tips for Finding Warehouse Worker Positions
- 10 Must-Have Tips for Creating a Standout Warehouse Worker Resume
- What is a White-Collar Worker? Understanding the Definition and Characteristics