Logistics Specialist, Strategic Programs (Monday through Friday 11AM EST to 8PM EST)

The Logistics Specialist’s core responsibilities will include account management business functions including, but not limited to, client activation, insurance verification, contract review, execution and setup, lifecycle management and internal and external inquiry/issue resolution. The Logistics Specialist should be able to manage multiple competing deliverables while delivering excellent service to the client(s).

This position will work Monday through Friday 11AM EST to 8PM EST.

ESSENTIAL FUNCTIONS

• Management of strategic program client processes within various business functions, which may include but not limited to:
  
  
  
  • Client Activation - Set up high volume of clients in an efficient manner
  
  
  • Manage initial & annual credit risk for clients in line with corporate risk requirements
  
  
  • Manage initial & annual certificate of insurance process
  
  
  • Manage initial contract execution and set up for clients
  
  
  • Complete transportation scheduling and tracking
  
  
  • Manage the vehicle life cycle from order to end of life and provide support to clients where needed
  
  
  • Assist with all client questions/issues and work with the program specialists under the program director & the business to resolve
  
  
  
  


• Cross-train with program specialists under the Program director to ensure continuity, coverage and to promote knowledge growth.


• Perform functions in accordance with the contractual SLA between Lessee and the client


• Provide reporting to strategic accounts as needed to increase client’s ability to manage their business effectively and efficiently, including agreed upon monthly or quarterly metrics.


• Identifying process efficiency opportunities for LeasePlan to improve upon and grow client satisfaction.

OTHER DUTIES

• Assist to ensure that departmental processes are designed and implemented in a way to mitigate operational risks / losses.


• Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.


• Possess above average judgment and decision-making abilities. Considering the relative costs and benefits of potential actions to choose the most appropriate one


• Meet and exceed all objectives and goals assigned to the specific key accounts.


• Continually validate the client setup to ensure accuracy and maximize efficiency both operationally and financially.


• Review data integrity for all qualitative and quantitative system entries, including billing and reports provided to clients.


• Constantly improve knowledge of LeasePlan systems, programs and services. Additional professional skills development may be provided by LeasePlan.

MINIMUM REQUIRED EDUCATION & EXPERIENCE

• Bachelor’s Degree or equivalent work experience.


• 3 years of prior experience working in the Fleet Leasing, Financial Services or Tech industries required.


• Intermediate level or better knowledge of a contract management system, Microsoft Word, Excel and PowerPoint required.


• Fleet operations experience preferred.